Spark Pay App Redesign

Spark Pay is Capital One's Small Business tool for accepting payments remotely.

View android app redesign on the Google Play App store

View iOS app redesign on the iTunes App store

Roles:

  • Interaction designer
  • Experience designer
  • Front-end designer
  • Design Researcher
  • Team lead on both iOS and Android app redesign

Success Metrics:

  • 43% increase in complete trasactions
  • Reduced on-boarding from 13 steps to 3 steps
  • Reduced payment process from 5 steps to 3 steps
  • Reduced friction within enrollment process
handset portrait perspective

Experience:

  • Android material design
  • 9-patch asset delivery
  • Agile development team
  • Responsive web framework

Handset Payment Process

payment process

Process Sketches

Handset handset

Tablet tablet

Tablet tablet


Research Techniques

  • Weekly team critique sessions
  • Observational and in-person usability testing
  • Team stand-ups

Dedicated war room: wall

Observational user testing: observation