Spark Pay was Capital One's Small Business tool for accepting payments remotely. I was brought on to the team to execute key KPI's (key performance indicators). Specifically, to identify opportunities for improvement within the product. I discovered three areas to improve upon: the onboarding experience, to reduce agony in the payment process and to apply the brand design system so the product looked like part of the brand family.
Android handset app: check-out to payment flow
Handset Payment Process
I coordinated a research strategy to test a product hypothesis reducing the time spent during the payment process by 33%.
Dedicated war room:
Observational user testing: